Free shipping for all orders of €150+

[email protected]

+65 9815 3213

1j Cluny Rd, Singapore 259607

phoneacc shop

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Privacy Policy

‌Effective Date: September 20, 2026‌

Welcome to the privacy policy of Phone Accessory Shop (hereinafter referred to as “we”, “us” or “our”). This document is designed to clearly inform all users (hereinafter referred to as “you” or “your”) of how we collect, use, store, disclose and protect your personal information when you access, browse and make purchases on our official website www.phoneaccshop.com. We are committed to complying with all applicable data protection regulations in Singapore, as well as global industry standards for e-commerce privacy protection, to ensure that your personal privacy rights are fully respected and safeguarded during every shopping journey on our platform. Please read this policy carefully to understand our practices regarding your personal information: if you do not agree with any part of this policy, please do not access or use our website services.

1. Information We Collect From You

We only collect information that is necessary to provide you with a complete, smooth and high-quality e-commerce shopping experience. The categories of information we collect include the following parts:

1.1 Information You Provide Actively

When you register an account, place an order, contact our customer service team, or participate in our marketing activities, you will voluntarily provide us with the following information:

  • Full name, billing address, shipping address, and postcode information, which is essential for us to process your order and deliver the purchased phone accessories to your designated location accurately.
  • Contact information including your valid email address and mobile phone number. We use this information to send you order confirmation, shipping notification, after-sales service updates, and respond to your inquiries in a timely manner.
  • Payment related information, including payment card number, billing name, and payment billing address. It is important to note that we do not store complete sensitive payment card information on our own servers: all payment processing is completed through our PCI DSS certified third-party payment service providers, to ensure the highest level of security for your payment data.
  • Account profile information, such as your username, password, preferred product categories, and shopping preferences you choose to save in your personal account page, to help us customize your browsing experience on our website.
  • Content you submit to us voluntarily, such as product reviews, feedback, messages sent to our customer support team, or participation in our survey activities.

1.2 Information Collected Automatically When You Use Our Website

When you browse our website, our system will automatically collect certain technical information through cookies, web beacons and other similar tracking technologies, which includes:

  • Your device information, such as the type of your browser, operating system, device model, unique device identifier, IP address, and network service provider information.
  • Your browsing behavior data, including the pages you visit on our website, the time you spend on each page, the links you click, the product search keywords you enter, the access time, and the pages you viewed before entering our website.
  • Transaction related behavior data, such as the products you add to your shopping cart, the products you save to your wishlist, and the abandoned checkout information if you do not complete an order.

This automatic collected information helps us optimize our website operation, diagnose server problems, analyze user preferences, and improve the overall functionality and user experience of our e-commerce platform.

1.3 Information We Obtain From Third Parties

In some cases, we may receive supplementary information about you from trusted third parties to improve the accuracy of our service, including identity verification service providers to confirm your identity, logistics partners to update your order delivery status, and marketing platform partners to help us deliver more relevant product promotion information that you may be interested in. We will strictly verify the compliance of these third parties before obtaining any of your information, to ensure that all data sources are legal and legitimate.

2. How We Use Your Collected Information

We will only use your personal information for the purposes that are stated in this privacy policy, or the purposes you explicitly consent to. The main usage scenarios include:

  • ‌Order processing and fulfillment‌: We use your name, address, contact information and payment information to process your payment, verify your order legitimacy, arrange product shipment, and complete the entire transaction process smoothly.
  • ‌Customer service and after-sales support‌: We use your contact information to respond to your consultation requests, handle your product return, exchange and refund applications, solve product quality problems you encounter, and provide you with timely after-sales service.
  • ‌Website operation and experience optimization‌: The automatically collected browsing and device data help us maintain the normal operation of our website, optimize page loading speed, adjust website layout according to user browsing habits, and create a more user-friendly shopping environment for you.
  • ‌Personalized service delivery‌: We may analyze your shopping preferences and historical browsing records to recommend suitable phone accessory products for you, display targeted product information that matches your interests, so as to save your shopping searching time.
  • ‌Security and fraud prevention‌: We use your personal information and device data to verify user identity, detect unauthorized access to accounts, prevent fraudulent transaction behaviors, and protect the safety of both your personal property and our platform operation.
  • ‌Compliance with legal obligations‌: We may process your personal information when it is required by applicable laws, regulations, legal procedures, or government mandatory requirements, to fulfill our legal responsibilities.
  • ‌Marketing notification delivery‌: With your explicit consent, we will send you our latest product launch information, exclusive discount activities, and member benefit notifications through emails or SMS. If you no longer want to receive such marketing messages, you can easily unsubscribe through the one-click unsubscribe link in the marketing email, or send an unsubscription request to our contact email [email protected] at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and other similar tracking technologies to distinguish you from other users of our platform, which helps us provide you with a better browsing experience. A cookie is a small text file that is stored on your device when you visit a website. The types of cookies we use are as follows:

  • ‌Strictly Necessary Cookies‌: These cookies are essential to enable you to move around our website and use its basic features, such as accessing your account, maintaining your shopping cart status, and completing the checkout process. If you disable this type of cookies, some core functions of our website will not work properly.
  • ‌Analytical/Performance Cookies‌: These cookies help us recognize and count the number of visitors to our website, understand how visitors navigate our pages, and adjust website content layout to improve website performance.
  • ‌Functionality Cookies‌: These cookies are used to recognize you when you return to our website, remember your preference settings such as your preferred language and region, so that we can provide you with customized enhanced functions.
  • ‌Targeting Cookies‌: These cookies record your browsing habits on our website, so that we can display the product advertisements that are most relevant to you on other third-party platforms.

You can control and manage cookies through the settings of your own browser. For more details, you can check the help documentation of your browser to learn how to delete existing cookies and prevent new cookies from being stored. Please note that restricting cookies may affect your use experience of some functions on our website.

4. Information Disclosure of Your Personal Data

We will never sell, trade, or rent your personal identifiable information to unrelated third parties for marketing purposes without your explicit consent. We may disclose your personal information only under the following limited circumstances:

  • ‌Disclosure to our authorized service providers‌: We may share necessary information with trusted third-party service providers who assist us in operating our website, processing business, and serving you, including logistics and delivery partners, payment processing institutions, cloud server service providers, email delivery service providers, and data analysis service providers. All these service providers are required to sign strict data confidentiality agreements with us, they can only process your personal information in accordance with our clear instructions, and are not allowed to use your information for any other independent purposes.
  • ‌Disclosure in case of business transfer‌: In the event that we undergo a merger, acquisition, or partial or full asset sale of our e-commerce business, your personal information may be transferred as part of the business assets. We will give you prior notice before the transfer of personal information, to inform you of the change of controller and related arrangements for your data.
  • ‌Disclosure for legal compliance and rights protection‌: We may disclose your personal information if we believe in good faith that it is necessary to comply with applicable laws, court orders, government legal requests, or to protect the legitimate rights and interests of us, our users, the public, to prevent physical harm, financial loss, or illegal activities.
  • ‌Disclosure with your explicit consent‌: In any other scenarios that are not covered in this privacy policy, we will obtain your explicit separate consent before sharing your personal information with any third party.

5. Data Retention and Security Protection

We will not retain your personal information longer than the period required to achieve the purposes stated in this privacy policy. Generally speaking, we will retain your basic order information for 7 years after your last transaction to comply with Singapore’s tax and commercial accounting regulations. After the retention period expires, we will securely delete or anonymize your personal information in accordance with the law.

We take industry-leading technical and organizational security measures to protect your personal information from unauthorized access, modification, disclosure or destruction, including:

  • Using end-to-end 256-bit SSL encryption technology during the transmission process of all sensitive data on our website, to ensure that your information is not illegally intercepted during network transmission.
  • Our server systems are deployed in security-certified data centers with multi-layer firewall protection, regular security patch updates, and 24/7 real-time monitoring for abnormal access risks.
  • All our internal staff who have access to your personal data have received professional data protection training, and follow the minimum necessary access principle, that is, staff can only access the minimum scope of personal information required to complete their corresponding job duties.
  • We conduct regular security audits and penetration testing for our information system, to identify potential security vulnerabilities in a timely manner and fix them as soon as possible.

Please note that no data transmission method over the internet or electronic storage method can be guaranteed to be 100% secure. Although we have tried our best to protect your personal information, we cannot guarantee the absolute security of the information you transmit to our website.

6. Your Rights As A Data Subject

In accordance with the Singapore Personal Data Protection Act (PDPA) and other applicable data protection laws, you enjoy the following rights regarding your personal information we hold:

  • ‌Right of Access‌: You can submit a request to us to confirm whether we are processing your personal information, and obtain a copy of the personal information we hold about you.
  • ‌Right of Correction‌: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct and update your information free of charge.
  • ‌Right of Deletion‌: You can request us to delete your personal information under certain circumstances, such as when your personal information is no longer necessary for the original collection purpose, or you withdraw your consent to our data processing.
  • ‌Right to Restriction of Processing‌: You have the right to request us to restrict the processing of your personal information when you dispute the accuracy of the data, or the processing is illegal, or we no longer need the data but you require us to retain it for legal claims.
  • ‌Right to Data Portability‌: You have the right to obtain the personal information you provided to us in a structured, commonly used and machine-readable format, or request us to transmit the data to another data controller directly, where technically feasible.
  • ‌Right to Object‌: You can object to our processing of your personal information for direct marketing purposes at any time, and we will stop the corresponding processing immediately after receiving your objection.
  • ‌Right to Withdraw Consent‌: You can withdraw any consent you previously gave to us for processing your personal information at any time. The withdrawal of consent will not affect the legality of the processing we have carried out based on your consent before the withdrawal.

If you want to exercise any of the above rights, you can contact us through the contact methods provided in Section 7 of this policy. We will respond to your request within 30 working days, and we will not charge you any fees for processing your legitimate request under normal circumstances. If your request is obviously excessive, repetitive or unfounded, we may charge a reasonable administrative fee or refuse to process your request.

7. Contact Information

If you have any questions, concerns, or suggestions about this privacy policy, or need to submit a request related to your personal data rights, you can contact us through the following official channels:

Our data protection team will respond to your inquiry as soon as possible after receiving your message. If you feel that our data processing behavior has violated the relevant data protection regulations, you also have the right to file a complaint to the relevant local data protection authority.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to adapt to the adjustment of our business operation, the update of new service scenarios, or the requirements of new applicable laws and regulations. When we make major changes to this policy, we will prominently post a notice on the homepage of our website www.phoneaccshop.com, and notify you through email or other appropriate methods before the new policy takes effect. The updated privacy policy will take effect on the date marked at the top of the document. Your continued access and use of our website services after the effective date of the updated policy will be deemed as your recognition and acceptance of the modified privacy policy.

This privacy policy constitutes a legally valid agreement between you and www.phoneaccshop.com regarding the protection of your personal privacy during the use of our e-commerce services. We will always take the protection of your personal privacy as a core priority of our operation, to create a safe and reliable shopping environment for every user.